Versand

Made to order

Because of high order volume, every Hoopers Robes heated robe is made to order. Your order is confirmed as soon as it is placed and goes into production in the order it was received.

Production and delivery times

Production currently takes about 3–6 weeks. Once your order ships, delivery usually takes another 8–15 business days. These times are estimates, not guaranteed delivery dates, and can be longer during peak periods such as the holiday season.

Tracking

A tracking number is emailed to you as soon as your order is on the way. If you ordered several robes, they may ship in separate packages.

Shipping cost

Shipping is free on every order.

Address changes

If you need to correct your shipping address, contact us as soon as possible. We can update it as long as your order has not shipped yet.

Lost or damaged packages

If your package arrives damaged or does not arrive, contact us through our contact page and we will make it right. Orders with Shipping Protection are reshipped free of charge.